Canon Speedlite EL-5: B&H Photo / Amazon / Adorama
Information on free repairs for the Speedlite EL-5 strobe
September 19, 2024
Canon Marketing Japan Inc.
Thank you for your continued patronage of Canon products.
We have discovered that the following phenomenon occurs with the Speedlite EL-5 flash. We would like to inform you of the details of this issue and our response.
We sincerely apologize to customers who use this product for any inconvenience caused. We will implement even more thorough quality control measures in the future so that customers can use our products with peace of mind, and we appreciate your understanding.
phenomenon
Some parts of this product may consume battery power quickly when the power is turned off. If a fully charged battery is inserted and the power is turned off, the battery may run out in about two days.
Selected products
The affected products are the “Speedlite EL-5” flash units with a “0” as the fourth digit from the left of their serial numbers, and in which the above phenomenon occurs.
Response
If the product in question exhibits this phenomenon, we will inspect and repair it free of charge. However, please note that there may be cases where inspection and repair for other phenomena than those mentioned above may be charged, even if the product in question is in the category of subject products.
Free repair acceptance period
Until September 30, 2026
About application
For repair requests, please click the “Go to application form” button below to apply. Our designated courier will deliver the necessary packaging materials at the date and time you specify, so please use them to pack and ship the equipment.
When making a request, please only bring the strobe body. Please keep all other accessories such as batteries, battery chargers, and accessories (strobe cases, etc.) on hand.
Storage period
Please note that it will take approximately 10 days to 2 weeks.
* The return date may change depending on the congestion situation.
Contact for this matter
Please contact the “Speedlite EL-5 Call Center” listed below.
Telephone enquiries
Speedlite EL-5 Call CenterTelephone number: 0120-101-418 (toll free) Reception hours: Weekdays and Saturdays 9:00-17:00
*We will be closed from December 31st to January 3rd.
via Canon.jp